our values
Safety
We are committed to strict safety standards to provide a safe and healthy environment for our employees and the communities we serve. Every Owner Operator and Driver receives comprehensive, ongoing training and certifications to ensure they meet the highest safety standards. We are a National Tank Truck Carriers Safety Award winner and the only verified Responsible Care® trucking company in Western Canada – now that’s something we’re proud of. We will never waiver from safety and we will continue our reputation as an industry-wide leader, because at Northwest we care that our Owner Operator and Drivers get home to their families.
People
We treat our team members as people, and not just a number. Our people are our #1 as we have built trusted partnerships through the years, and success is always a team sport at Northwest. We develop strong relationships with each customer and employee, and treat them as part of our big Northwest family. This is reflected in everything we do, including our unrivaled Owner Operator and Driver perks, our efforts to get to know and grow with our Owner Operator and Drivers, our community initiatives, safety initiatives, and excellent customer service.
Integrity
Integrity is the foundation of Northwest and drives everything we do. We are committed to always doing the right thing when it involves our customers, employees and our partners. We believe that integrity is the cornerstone of successful relationships and we strive to uphold that in everything we do and represent here at Northwest.
Managing change
We understand that change is a constant in the industry and we work to continuously improve Northwest in all facets of the organization. In order to stay ahead of the curve, we update and invest in new innovative technologies and state-of-the-art equipment. We embrace technological changes to keep our services running smoothly and continue to provide our valued customers with the highest level of service they have come to expect from us.
Customer service
We work hard to ensure that our customers are satisfied with our services and that their needs are always met. From communication, load scheduling and dedicated Owner Operator and Drivers, to reporting and invoicing – we customize our service with each customer. We are committed to providing the best possible service to our customers, and we strive to exceed their expectations. This is the Northwest way.
Leadership
We take pride in being a leader in safety in the tank truck industry. We were presented the President’s Award for Leadership and Continuous Improvement in Transportation Safety in 2008, which recognized Northwest as a safety leader in the chemical transportation industry. We remain committed to demonstrating leadership through our safety standards, quality service, and innovation.
Teamwork
Our team is the heart of Northwest. We care, so we will work closely together in order to get the job done, and done right. We are committed to fostering healthy and productive teamwork in order to maintain the exceptional reputation we have earned as an industry leader.